ConnectWise is a leading software company dedicated to the success of IT solution providers (TSPs) through unmatched software, services, community, and marketplace of integrations.

Our vision is to power a thriving IT ecosystem that transforms what’s possible for small and medium-sized businesses (SMBs).

In this blog, we will discuss how ConnectWise’s software development services can help MSPs address the growing demand for cybersecurity solutions among SMBs.

The State of SMB Cybersecurity

Cybersecurity has become a business-critical concern for SMBs, with cyberattacks on the rise.

Vanson Bourne conducted research revealing the challenges that SMBs face and how MSPs can meet their needs.

According to the research, 42% of SMBs plan to change their MSP provider to one that offers the “right” cybersecurity solution.

This presents a significant market opportunity for MSPs to serve SMBs better while also growing their business.

ConnectWise’s Software Development Services

ConnectWise offers a suite of cutting-edge IT service management tools, including remote access and support, network monitoring, and cybersecurity management.

Our software development services can help MSPs create service offerings that drive business growth while better addressing the protection demands from SMBs. By leveraging ConnectWise’s software tools, services, and a community of peers, MSPs can:

• Monitor and manage client networks: Keep your clients’ networks secure and running smoothly with hands-on, automated, or both approaches.
• Provide backup and disaster recovery services: Ensure your clients’ data is protected and their business can quickly recover from any unforeseen events.
• Offer 24/7/365 network support: Eliminate shared admin passwords and protect customers from security threats with round-the-clock network monitoring and support.
• Solve staffing issues with managed services: Scale your business without the headaches and overhead by outsourcing projects, help desk services, SOC services, and NOC services to ConnectWise’s Integrated Services.

1. Software Development Services

ConnectWise offers software development services to help businesses achieve their most ambitious vision of success. The company’s suite of applications includes an integrated customer relationship management (CRM) solution, help desk and customer service applications, project management, finance and billing systems, and a workflow automation solution.

ConnectWise software caters to information technology services, system integration, software development, professional services, and telecommunications sectors. The software tools, services, and community of peers help MSPs grow and manage their business, providing RMM, UMM, SOC, NOC, and cybersecurity all in one place.

ConnectWise’s PSA (Professional Services Automation) solution is an award-winning platform that connects the entire organization, streamlining business operations from end to end. The platform offers a single view of business operations, allowing businesses to streamline their operations even further.

ConnectWise’s PSA solution includes features such as help desk, cloud billing, project management, and reporting, among others. The company’s software tools and services give businesses the competitive edge they need to protect their clients, drive business profitability, and achieve their most ambitious vision of success.

Benefits of ConnectWise Software Development Services 

ConnectWise software development services offer a range of benefits for businesses, including increased efficiency, streamlined processes, and more proactive support. Here are some key advantages of using ConnectWise:

• Powerful automation and standardization: ConnectWise PSA™ (Professional Services Automation) provides a single view of your business operations, allowing you to streamline your processes and save time throughout your entire business lifecycle. This includes features such as help desk centralization, cloud billing, and project management, which help you deliver efficient and timely services to your clients.
• Customizable to meet unique business needs: ConnectWise’s business management solution is specifically tailored for tech companies and teams, including software developers, IT service firms, and security professionals. The platform can be customized to fit the unique requirements of your business, ensuring that you have the tools and resources you need to succeed.
• Insights and metrics for data-driven decision-making: ConnectWise’s reporting engine offers a comprehensive view of the technology you manage, along with vital metrics that help you pinpoint what’s working and what’s not for your clients. This data-driven approach allows you to make informed decisions and continuously improve your services.
• Constant and reliable access to cloud-based tools: ConnectWise maintains consistent “five-nines” uptime, ensuring that you always have access to the tools you need to serve your clients. This helps improve client productivity, increase customer satisfaction, and maintain constant visibility.
• Support and training resources: ConnectWise provides a library of training tools for partners called the ConnectWise University, as well as 24/7 chat and email support, ensuring that you have the assistance you need to effectively use the software.
• Integration with other ConnectWise products: ConnectWise software solutions, such as ConnectWise PSA™ and ConnectWise Automate®, can be integrated to solve issues quickly, monitor for future problems, and automate routine actions, providing a seamless experience for your team and clients.

Potential clients are encouraged to explore ConnectWise’s software development services and see how they can help their business achieve its goals. They can sign up for a free trial or contact ConnectWise for more information on how to get started.